kk99c Privacy Policy

1. Introduction

kk99c ("we", "our platform" or "kk99c.org") is an online gambling platform operating under international licensing that provides online slot, live casino, sports betting, basketball betting and 4D lottery services to eligible players in Malaysia.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit the kk99c website, create an account, make a deposit or withdrawal, contact our customer service, or use any of the services we offer.

By using the kk99c platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, please stop using our platform and contact us for the account closure procedure.

2. Information We Collect

In running our platform operations, kk99c collects various categories of information depending on how you interact with our services. This information is divided into two main sources:

A. Information you provide directly:

• Full name as it appears on your identity card (MyKad) or valid identification document
• Identity card (IC) or passport number
• Date of birth for age verification (21+ years)
• Email address and mobile number
• Account username and password (passwords are stored in encrypted form)
• E-wallet account information (Touch 'n Go eWallet, Boost, ShopeePay) or bank account details for deposit and withdrawal purposes
• Communication details when you contact our customer service

B. Information collected automatically:

• IP address, browser type, operating system and device type
• Login session data including time, date and access location
• Records of deposit and withdrawal transactions via DuitNow, FPX, Touch 'n Go eWallet, Boost, ShopeePay and cryptocurrency (USDT, BTC, ETH)
• Game and betting history on the platform
• Cookies and website tracking data for improving the user experience

3. Purpose of Using Information

kk99c uses the information collected for the following purposes, in line with platform operational requirements and regulatory compliance:

• Player account registration and management, including identity verification (KYC) required by licensing authorities
• Processing of money deposits and withdrawals via supported payment methods
• Age eligibility verification (21+ years) to ensure compliance with legal limits
• Detection and prevention of fraud, money laundering and other illegal activities
• Provision of 24/7 customer service via live chat and email in Malay and English
• Sending account-related notifications, transactions, promotions and policy updates
• Platform improvement, service performance analysis and development of new features
• Compliance with applicable legal and regulatory obligations

We will not use your information for purposes not stated above without first obtaining your consent.

4. Disclosure to Third Parties

kk99c does not sell or rent players' personal information to any party. However, in running platform operations, we may share information with the following parties in limited and controlled circumstances:

• Payment Processors: information needed to verify and process deposit and withdrawal transactions
• Technology Service Providers: companies that help us operate the platform, servers, security and technical support — subject to strict confidentiality agreements
• Regulatory Bodies: information required by licensing authorities or law enforcement agencies based on a court order or valid regulatory requirement
• KYC and Anti-Fraud Providers: third-party identity verification services used to verify the authenticity of players' documents

Every third party we work with is contractually bound to comply with data security standards comparable to our own and is not permitted to use players' information for other purposes.

5. Cookies and Tracking Technologies

The kk99c website uses cookies and equivalent tracking technologies to improve your browsing experience. Cookies are small files stored on your device when you visit our website.

The types of cookies we use include:

• Essential Cookies: required for basic website functions such as login session verification and account security
• Preference Cookies: store your settings and preferences such as your chosen language
• Analytical Cookies: help us understand how players use the platform for continuous improvement

You can control and delete cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of the kk99c platform.

6. Players' Rights Regarding Personal Data

As the owner of your own personal data, you have the following rights, which you may exercise at any time by contacting the kk99c customer service team:

• Right of Access: you may request a copy of the personal information we hold about you
• Right of Rectification: you may ask us to correct information that is inaccurate or incomplete
• Right of Erasure: you may request the deletion of your data, subject to regulatory record-keeping obligations
• Right to Restrict Processing: you may ask us to limit how we use your data in certain circumstances
• Right to Object: you may object to the use of your data for direct marketing purposes at any time
• Right to Data Portability: you may request your data in a machine-readable format for transfer

Requests relating to the above rights will be processed within a reasonable timeframe. We may need to verify your identity before carrying out any request for security purposes.

7. Data Security and Protection

kk99c implements appropriate technical and organisational security measures to protect players' personal data from unauthorised access, loss, alteration or unintended disclosure.

The security measures we have in place include:

• 256-bit SSL encryption on all communications between browser and server
• Password storage in encrypted form using strong hashing algorithms
• Two-factor authentication (2FA) available to players for additional account protection
• Regular security audits and penetration testing
• 24-hour system monitoring to detect suspicious activity
• Strict internal access control policies with separation of duties among staff

While we take every effort to protect your data, no security system is entirely foolproof. We encourage players to also take precautions such as using strong passwords and not sharing login details with anyone.

8. Cross-Border Data Transfers

As a platform operating under an international licence, some player data may be processed or stored on servers located outside Malaysia. In all such cases, we ensure that those data transfers are subject to adequate safeguards that meet the relevant regulatory requirements.

We only use overseas service providers that comply with internationally recognised data protection standards and have signed data processing agreements with kk99c.

9. Child Protection and Age Restrictions

The kk99c platform is intended exclusively for individuals aged 21 and above. We do not knowingly collect personal information from individuals under the age of 21.

Should we find that information has been collected from an individual who has not reached the required age, the account in question will be terminated immediately and all related data will be deleted in accordance with our security procedures.

Parents or guardians who have reason to believe that a child under their care has registered on this platform are encouraged to contact us promptly through the available support channels.

10. Changes to This Privacy Policy

kk99c reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our operating practices, new legal or regulatory requirements, and improvements to the services we offer.

Any significant changes will be communicated to players via a notification on the platform or through their registered email. The "Updated" date at the top of this policy will always reflect the latest version.

Continued use of the kk99c platform after the effective date of an updated policy is considered your acceptance of those changes. If you do not agree with any changes, you have the right to close your account.

11. Contact Us About Privacy

For any questions, concerns or requests regarding this Privacy Policy or how we handle your personal data, please contact the kk99c Data Privacy team through the following channels:

• 24/7 live chat directly from the kk99c website — support in Malay and English is available at all times
• Email: [email protected] — we aim to respond within a reasonable timeframe

All data privacy enquiries will be handled by a qualified team and we are committed to providing a clear and thorough response to every enquiry.